Clean Access FAQ's

FAQ
What is Cisco Clean Access?
How do I install Clean Access?
After installing Clean Access, the interent still redirects me to download the Agent again, what do I do?
Which operating systems are able to run clean access?
Will Cisco Clean Access change the setting on my computer?
Will Clean Access monitor anything I do online?
Which antivirus can I use (Windows users)?
Does MassArt provide antivirus software?
Where can I get Windows Updates?
Does it protect against spyware?
How do I upgrade Clean Access?
What does it mean to have temporary access to the network?
What is remediation?
Will I be able to connect a gaming system to the network with Clean Access?


What is Cisco Clean Access?
Cisco Clean Access is the next step in network security and protection for the Artists' Residence, New Res Hall, and Smith Hall. Clean Access is a network device that requires ALL users in the Residence Halls to login to the network with a valid MassArt user ID (your email login name) and password (guest access is allowed with limited functionality). Once a user is authenticated, Clean Access then inspects the PC/MAC you are using to be sure it will not introduce "problems" on the network. It does this by checking that your machine is current with Windows Updates and Antivirus software. Machines that comply with these minimum requirements (updated Windows 2000, Windows XP, Windows Vista, or Windows 7 with updated virus software) are granted full access to the MassArt network. Machines that do not meet the minimum requirements are "quarantined" and given tools (software and Internet links) to help update the machine to the minimum standard.

How do I install Clean Access?
For Windows users:
There is documentation for installation on the clean access website (access.massart.edu).

For MAC and Linux users:
MAC and Linux users are not required to download the Clean Access Agent. Instead you will have to login with your user ID (email login name) and password when you open up an internet browser. Go to a non-MassArt page(such as Google), and from there you will be re-directed to the login page.


After installing Clean Access, the internet still redirects me to download the Agent again, what do I do?
The Clean Access login box, by default, should pop-up. If not, right click the Clean Access icon in the lower right corner of the system tray. Make sure the "Popup Login Window" is checked. If this doesn't resolve it, check your firewall software to ensure it is not blocking Clean Access.


Which operating systems are able to run clean access?
For Windows the only operating systems that will be authenticated by Clean Access are Windows 2000, and Windows XP. Any current version of any Linux operating systems will work and MAC OS X (10.2 and above) is also supported.


Will Cisco Clean Access change the setting on my computer?
The Cisco Clean Access Agent communicates exclusively with the Cisco Clean Access servers to ensure that your computer is protected from malicious software. The Cisco Clean Access Agent will not alter any settings on your computer, and should not interfere with normal functionality.


Will Clean Access monitor anything I do online?
No, Clean Access only makes sure that a valid antivirus application is installed and updated. For Windows users it also checks that your Windows updates are also installed and have the most current updates.


Which antivirus can I use (Windows users)?
Any valid antivirus can be used (Symantec, Norton, MacAfee, Trend Micro, etc). If it is only a trial version (30 or 60 days) you are going to need the full version because once the trial version expires you will not be authenticated by Clean Access. The IT department recommends AVG. Click here to download.

Here are some others that are supported.

Product Name

Product Version

AhnLab, Inc.

AhnLab Security Pack

2.x

V3Pro 2004

6.x

ALWIL Software

avast! Antivirus

4.x

America Online, Inc.

AOL Safety and Security Center Virus Protection

1.x

Authentium, Inc.

Command Anti-Virus Enterprise

4.x

Command AntiVirus for Windows

4.x

Command AntiVirus for Windows Enterprise

4.x

Beijing Rising Technology Corp. Ltd.

Rising Antivirus Software AV

17.x

Rising Antivirus Software AV

18.x

ClamWin

ClamWin Antivirus

0.x

ClamWin Free Antivirus

0.x

Computer Associates International, Inc.

CA eTrust Antivirus

7.x

CA eTrust Internet Security Suite AntiVirus

7.x

CA eTrustITM Agent

8.x

eTrust EZ Antivirus

6.1.x

eTrust EZ Antivirus

6.2.x

eTrust EZ Antivirus

6.4.x

eTrust EZ Antivirus

7.x

eTrust EZ Armor

6.1.x

eTrust EZ Armor

7.x

EarthLink, Inc.

EarthLink Protection Control Center AntiVirus

1.x

Eset Software

NOD32 antivirus system

2.x

Frisk Software International

F-Prot for Windows

3.14e

F-Prot for Windows

3.15

F-Prot for Windows

3.16c

F-Prot for Windows

3.16d

F-Prot for Windows

3.16x

F-Secure Corp.

F-Secure Anti-Virus

5.x

F-Secure Internet Security 2006 Beta

6.x

Grisoft, Inc.

Antivirussystem AVG 6.0

6.x

AVG 6.0 Anti-Virus - FREE Edition

6.x

AVG 6.0 Anti-Virus System

6.x

AVG Antivirensystem 7.0

7.x

AVG Anti-Virus 7.0

7.x

AVG Anti-Virus 7.1

7.1.x

AVG Free Edition

7.x

H+BEDV Datentechnik GmbH

AntiVir/XP

6.x

Kaspersky Labs

Kaspersky Anti-Virus 2006 Beta

6.0.x

Kaspersky Anti-Virus Personal

4.5.x

Kaspersky Anti-Virus Personal

5.0.x

Kaspersky Anti-Virus Personal Pro

5.0.x

Kaspersky(TM) Anti-Virus Personal 4.5

4.5.x

Kaspersky(TM) Anti-Virus Personal Pro 4.5

4.5.x

McAfee, Inc.

McAfee Internet Security 6.0

8.x

McAfee Managed VirusScan

3.x

McAfee VirusScan

10.x

McAfee VirusScan

4.5.x

McAfee VirusScan

8.x

McAfee VirusScan

8xxx

McAfee VirusScan

9.x

McAfee VirusScan

9xxx

McAfee VirusScan Enterprise

7.0.x

McAfee VirusScan Enterprise

7.1.x

McAfee VirusScan Enterprise

7.5.x

McAfee VirusScan Enterprise

8.0.x

McAfee VirusScan Professional

8.x

McAfee VirusScan Professional

8xxx

McAfee VirusScan Professional

9.x

McAfee VirusScan Professional Edition

7.x

Microsoft Corp.

Windows OneCare Live

0.8.x

Panda Software

Panda Antivirus 6.0 Platinum

6

Panda Antivirus Lite

1.x

Panda Antivirus Lite

3.x

Panda Antivirus Platinum

7.04.x

Panda Antivirus Platinum

7.05.x

Panda Antivirus Platinum

7.06.x

Panda Platinum 2005 Internet Security

9.x

Panda Platinum Internet Security

8.03.x

Panda Titanium 2006 Antivirus + Antispyware

5.x

Panda Titanium Antivirus 2004

3.00.00

Panda Titanium Antivirus 2004

3.01.x

Panda Titanium Antivirus 2005

4.x

Panda TruPrevent Personal 2005

2.x

WebAdmin Client Antivirus

3.x

SalD Ltd.

Dr.Web

4.32.x

Dr.Web

4.33.x

SOFTWIN

BitDefender 8 Free Edition

8.x

BitDefender 8 Professional Plus

8.x

BitDefender 8 Standard

8.x

BitDefender 9 Internet Security AntiVirus

9.x

BitDefender 9 Professional Plus

9.x

BitDefender 9 Standard

9.x

BitDefender Free Edition

7.x

BitDefender Professional Edition

7.x

BitDefender Standard Edition

7.x

Sophos Plc.

Sophos Anti-Virus

3.x

Sophos Anti-Virus

4.x

Sophos Anti-Virus

5.x

Sophos Anti-Virus

6.x

Sophos Anti-Virus version 3.80

3.8

Symantec Corp.

Norton AntiVirus

10.x

Norton AntiVirus 2002

8.00.x

Norton AntiVirus 2002

8.x

Norton AntiVirus 2002 Professional

8.x

Norton AntiVirus 2002 Professional Edition

8.x

Norton AntiVirus 2003

9.x

Norton AntiVirus 2003 Professional

9.x

Norton AntiVirus 2003 Professional Edition

9.x

Norton AntiVirus 2004

10.x

Norton AntiVirus 2004 Professional

10.x

Norton AntiVirus 2004 Professional Edition

10.x

Norton AntiVirus 2004 (Symantec Corporation)

10.x

Norton AntiVirus 2005

11.0.x

Norton AntiVirus 2006

12.0.x

Norton AntiVirus 2006

12.x

Norton AntiVirus Corporate Edition

7.x

Norton Internet Security

7.x

Norton Internet Security

8.0.x

Norton Internet Security

8.2.x

Norton Internet Security

8.x

Norton Internet Security

9.x

Norton SystemWorks 2003

6.x

Norton SystemWorks 2004 Professional

7.x

Norton SystemWorks 2005

8.x

Norton SystemWorks 2005 Premier

8.x

Symantec AntiVirus

10.x

Symantec AntiVirus

9.x

Symantec AntiVirus Client

8.x

Symantec Client Security

10.x

Symantec Client Security

9.x

Trend Micro, Inc.

PC-cillin 2002

9.x

PC-cillin 2003

10.x

Trend Micro Antivirus

11.x

Trend Micro Client/Server Security Agent

7.x

Trend Micro Internet Security

11.x

Trend Micro Internet Security

12.x

Trend Micro OfficeScan Client

5.x

Trend Micro OfficeScan Client

6.x

Trend Micro OfficeScan Client

7.x

Trend Micro PC-cillin 2004

11.x

Trend Micro PC-cillin Internet Security 2005

12.x

Trend Micro PC-cillin Internet Security 2006

14.x

Yahoo!, Inc.

SBC Yahoo! Anti-Virus

7.x

Zone Labs LLC

ZoneAlarm Anti-virus

6.x

ZoneAlarm Security Suite

5.x

ZoneAlarm Security Suite

6.x

ZoneAlarm with Antivirus

5.x



Does MassArt Provide Antivirus Software?
No, you can download free antivirus software here


Where can I get Windows Updates?
Windows updated can be downloaded from the Windows Update website. You must access the Microsoft website using Internet Explorer - you cannot download windows updates if you are using Firefox or Opera


Does it protect against spyware?
Cisco Clean Access does not protect against spyware. However, Clean Access will ensure that when you connect to the internet, your computer is up to date and protected against most threats. For spyware protection, we recommend downloading Ad-Aware and/or Spybot Search and Destroy. Both pieces of software are free to download and use.


How do I upgrade Clean Access?
Clean Access will update itself whenever necessary. You don't have to worry about updating it yourself.


What does it mean to have temporary access to the network?
If you are given temporary access to the network it means that your computer does not meet the minimum requirements to log in. The Cisco Clean Access Agent will direct you through the updates that are necessary to gain access to the network. You may have more than one update to apply in order to meet requirements for full access. Once you have fully updated your computer, try logging in again to regain access to the network.


What is remediation?
The first time you connect your Ethernet cable to the jack in your residence hall room, you will begin the process of installing the Clean Access Agent and signing up to use the MassArt's network
The Clean Access Agent (the original program name was "Perfigo," but is now called "Clean Access") was purchased and installed to help MassArt keep the Residence Halls' running at maximum efficiency for your use during your academic career at MassArt. Our goal is for MassArt IT is to support the maximum number of students with the minimum number of problems. Since even one infected or "cracked" computer can impact the entire campus network, it is imperative that we work toward getting every networked computer to comply with some minimum standards. This may mean that there will be times when you are required to modify your computer operating system (Windows) software and your personal Internet habits to accommodate that purpose and meet the standards.
Making these modifications or "remediations" is in your best interest, since they are all intended to keep intruders, computer crackers and hackers, viruses, spyware and malware programs, and other disruptive things off your computer and off our network. No viruses or other malware will mean fewer problems for you. Fewer problems for you also means fewer problems for the MassArt Community. We all win, and the network runs more smoothly.
Not meeting the requirements for the remediation needed on your computer will mean that
YOU WILL NOT BE ABLE TO USE THE Network until you do comply. There will be no exceptions to this policy.


Will I be able to connect a gaming system to the network with Clean Access?
Yes, but there are some steps that are required to allow the system to connect to the network. You must register the system's MAC address with the MassArt IT department. Please view the documentation on how to locate the MAC address of your gaming system. Or you can download a PDF of the MAC address form to schedule a time for an IT staff to confirm your game system's MAC address.

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